As a 'provider' user, you deliver your services to your clients, who are 'customer' users. In your role as a provider, you have the flexibility to collaborate with your co-workers, enabling a more efficient and coordinated service delivery.

You and your co-workers can work together within the same main provider channel. This means that multiple provider accounts can be linked and operate under a single primary channel. This setup allows for seamless teamwork and ensures that services are consistently delivered, even if different team members are involved.

With the ability to manage multiple accounts within one main provider channel, you can streamline your operations and enhance service quality. Each team member can access the shared channel, contribute their expertise, and support customers effectively. This collaborative approach ensures that clients receive comprehensive support and services from your entire team.

In summary, as a 'provider' user, you can efficiently deliver your services to 'customer' users by collaborating with your co-workers and managing multiple accounts within a single unified provider channel. This structure promotes teamwork and ensures a high level of service consistency and quality for your clients.

Every channel on our platform is managed by a provider. If you have a team, you can assign multiple providers to a single channel to enhance collaboration and service delivery.

Providers are the owners and administrators of their channels. They are responsible for managing the content, services, and overall operations within their respective channels. As administrators, providers have the authority to configure settings, manage users, and ensure that the channel runs smoothly.

When working as a team, you can designate multiple providers for a single channel. This allows different team members to share the administrative responsibilities and collaborate effectively. By having multiple providers, you ensure that there is always someone available to manage and provide services, even if one provider is unavailable.

With multiple providers, your channel can offer a more robust and responsive service. Each provider can contribute their expertise and skills, making it easier to handle a higher volume of clients and provide specialized support. This collaborative approach ensures that your clients receive the best possible service experience.

In summary, each channel is managed by providers who act as the administrators and service providers. By allowing multiple providers per channel, you can promote teamwork, enhance service delivery, and ensure efficient management of your channels.

Users connected to a specific channel are referred to as 'customer users.' These customer users interact with and receive services through the channel.

A single user can have multiple roles across different channels. For instance, a customer user in one channel can also act as a provider in another channel. Additionally, they can be a customer user in several other channels simultaneously.

There is no need to create multiple accounts to manage these different roles. A single account can be used to access and participate in various channels, whether as a provider or a customer user. This simplifies the user experience by allowing seamless switching between roles and channels without the hassle of managing multiple login credentials.

In summary, users linked to a specific channel are known as 'customer users.' These users can also function as providers in other channels or remain customer users in multiple channels, all while using a single account. This flexibility ensures a convenient and streamlined experience across the platform.

If you are delivering services with multiple co-workers, you can set up a team within a specific channel. This team structure allows your co-workers to collaborate effectively and provide services together.

By setting up a team in a channel, you enable your co-workers to function as if they are the primary providers of that channel. This means that each team member can manage and deliver services to the customer users just like the main provider.

Team members have the ability to interact with and assist customer users, ensuring that services are consistently available and efficiently delivered. They can share responsibilities, respond to customer inquiries, and handle various tasks within the channel. This collaborative approach enhances the overall service quality and ensures that customer needs are met promptly.

In summary, setting up a team within a specific channel allows you and your co-workers to collaborate and provide services effectively. Team members can act as providers, delivering high-quality support to customer users and ensuring a seamless and efficient service experience.

A provider has the authority to manage both the customer users and the team members assigned to a channel. This includes overseeing user interactions, maintaining the channel’s functionality, and ensuring a smooth operation.

Providers have several administrative capabilities within their channels:

Each user on the platform has the ability to configure their own settings independently of any channel they are part of. This means:

In summary, a provider manages the customer users and team members within their channel, with the ability to add, invite, remove, and ban users as needed. Meanwhile, each user retains control over their personal settings, ensuring a customized and flexible experience across all channels they are involved in.