Communication with your customers is key. Schemon provides video chat, text chat, file sharing and anouncements to help you out communicating with your customers. In addition to this, we help you out keep track of your client transactions via history, recordings ad transcriptions as well as translations of your chat sessions.
Video and Text Chat Sessions
Schemon offers integrated, secure, web-based one-on-one video chat. You also have the option to use your standard video chat application in a seamless, integrated manner.
Video Chat Features
Integrated Video Chat: Use Schemon's built-in, secure video chat for one-on-one conversations directly from your web browser.
Standard Video Chat Applications: If you prefer, you can use your usual video chat app, and Schemon will integrate with it smoothly.
Video Quality Options
Standard Quality: 480p is the default video quality for clear and reliable communication.
Higher Quality Options: For enhanced video experiences, Schemon also supports HD 720p, Full HD 1080p, and 4K video quality.
Multimedia Text Chat
Schemon’s text chat sessions are not limited to just text:
Send Images: Share pictures directly through the chat interface.
Send Audio: Exchange audio messages for more dynamic communication.
Send Files: Easily send and receive documents and other files within the chat.
History and Search Data
All your video chat sessions (if recorded) and text chat sessions are securely stored for future reference.
Secure Storage and Organization
Video Chat Recordings: Any video chat sessions that you choose to record are kept securely, ensuring they are available whenever you need to review them.
Text Chat Sessions: All text chat interactions are also stored safely, providing a comprehensive record of your communications.
Customer-Specific Data Integration
Linked Customer Data: All data related to each customer is organized and linked specifically to them. This integrated approach ensures that all interactions and information are easily accessible and connected to the relevant customer.
Easy Access and Search
Data Search: You can easily search through all your stored data, making it simple to find specific information or conversations.
File Access: Quickly access any files shared during your interactions.
Chat Session Retrieval: Review old chat sessions with ease, helping you maintain a complete and organized record of your customer interactions.
Anouncements and Marketing
You can send text, video, and audio messages to your customers as announcements.
Versatile Communication Options
Text Messages: Send written announcements to keep your customers informed.
Video Messages: Share video updates for a more engaging and personal touch.
Audio Messages: Use audio messages to quickly convey important information.
One-to-Many Communication
These announcements allow you to communicate with multiple customers at once, not just on a one-to-one basis. This means you can efficiently share updates, news, and important information with a wider audience.
Targeted Messaging
Specific Customers: Send messages directly to individual customers for personalized communication.
Customer Groups: Create and define specific groups of customers based on your services. You can then send targeted messages to these groups, ensuring that the right information reaches the right people.
Recording, Transcriptions and Translations
You can record your video chat sessions and securely store the recordings alongside the original files.
Video Chat Recording and Storage
Separate Storage: Recorded video chat sessions are kept securely, separate from the original live session data. This ensures that you always have a preserved copy of your interactions.
Transcription Services
Separate Transcriptions: The recorded video chats can be transcribed with each speaker’s speech captured separately. This makes it easier to follow the conversation and identify who said what.
Searchable Transcriptions: You can search within these transcriptions, allowing you to quickly find specific topics or statements from your recorded sessions.
Translation Services
Language Translation: The transcriptions can be translated into your preferred language, making it easier for you to understand and utilize the information from your video chats, regardless of the original language spoken.